Privacy Policy

Privacy Notice for Vyntechs (doing business as Vyntechs) ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you: * Download and use our mobile application (AutoSolve ), or any other application of ours that links to this Privacy Notice * Use AutoSolve. AutoSolve is an AI-powered mobile application that helps users diagnose automotive problems. Users enter vehicle information (year/make/model) and describe symptoms or Diagnostic Trouble Codes (DTCs). The app uses an integrated GPT-4 AI model to generate multi-path diagnostic recommendations, step-by-step repair procedures, and cost estimates. It features a crowdsourced 'What Fixed It' community database where anonymized repair outcomes are shared to assist future users. The app operates on a subscription model managed by RevenueCat * Engage with us in other related ways, including any marketing or events Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at Brandon@vyntechs.com. SUMMARY OF KEY POINTS This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for. What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us. Do we process any sensitive personal information? Some of the information may be considered "special" or "sensitive" in certain jurisdictions, for example your racial or ethnic origins, sexual orientation, and religious beliefs. We do not process sensitive personal information. Do we collect any information from third parties? We do not collect any information from third parties. How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information. In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. Learn more about when and with whom we share your personal information. How do we keep your information safe? We have adequate organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe. What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights. How do you exercise your rights? The easiest way to exercise your rights is by visiting Forgesights.com/AutoSolve/Privacy, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws. Want to learn more about what we do with any information we collect? Review the Privacy Notice in full. TABLE OF CONTENTS 1. WHAT INFORMATION DO WE COLLECT? 2. HOW DO WE PROCESS YOUR INFORMATION? 3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION? 4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION? 5. DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS? 6. HOW LONG DO WE KEEP YOUR INFORMATION? 7. HOW DO WE KEEP YOUR INFORMATION SAFE? 8. DO WE COLLECT INFORMATION FROM MINORS? 9. WHAT ARE YOUR PRIVACY RIGHTS? 10. CONTROLS FOR DO-NOT-TRACK FEATURES 11. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS? 12. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS? 13. DO WE MAKE UPDATES TO THIS NOTICE? 14. HOW CAN YOU CONTACT US ABOUT THIS NOTICE? 15. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU? 1. WHAT INFORMATION DO WE COLLECT? Personal information you provide to us In Short: We collect personal information that you provide directly when using our Services. We collect personal information that you voluntarily provide when you create an account, interact with the AutoSolve application, submit vehicle details or diagnostic information, or contact us for support. The personal information we collect may include: • Name • Email address • Username • Phone number • Vehicle information (year, make, model, VIN if provided) • Diagnostic Trouble Codes (DTCs) and described automotive symptoms • Repair outcome submissions through the “What Fixed It” community feature We do not process sensitive personal information. ⸻ Subscription & Billing Information (RevenueCat) AutoSolve uses RevenueCat to manage subscriptions and entitlement status. RevenueCat processes: • Purchase receipts • Subscription status • Device identifiers • Entitlement changes • Limited transaction metadata RevenueCat does not provide full payment card information to us. We do not store or process your complete billing information. ⸻ Application & Device Data When using our application, we may automatically collect: • Device model and operating system version • App version and performance information • Crash logs and diagnostic information generated by Apple’s system services • Push notification tokens (if you opt in) We do not use advertising networks, third-party analytics trackers, or behavioral advertising technologies. Only Apple’s built-in system analytics and crash reporting may be used for performance improvement and debugging. ⸻ AI Processing Data (OpenAI API Integration) When you use AutoSolve’s AI features, any information you enter—such as vehicle details, error codes, or described symptoms—may be transmitted through our secure OpenAI API integration to generate diagnostic recommendations. OpenAI receives only the information necessary to provide AI-generated results. OpenAI does not use your data to train public models and does not retain data longer than required for providing the service. All data sent to OpenAI is transmitted over secure, encrypted channels. ⸻ Accuracy of Information You must ensure all information you provide is accurate and up to date. Notify us of any changes when necessary. 2. HOW DO WE PROCESS YOUR INFORMATION? In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We process the personal information for the following purposes listed below. We may also process your information for other purposes only with your prior explicit consent. We process your personal information for a variety of reasons, depending on how you interact with our Services, including: * To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order. * To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm. 3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION? In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests. If you are located in the EU or UK, this section applies to you. The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information: * Consent. We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent. * Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved. * Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person. If you are located in Canada, this section applies to you. We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time. In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example: * If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way * For investigations and fraud detection and prevention * For business transactions provided certain conditions are met * If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim * For identifying injured, ill, or deceased persons and communicating with next of kin * If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse * If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province * If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records * If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced * If the collection is solely for journalistic, artistic, or literary purposes * If the information is publicly available and is specified by the regulations * We may disclose de-identified information for approved research or statistics projects, subject to ethics oversight and confidentiality commitments 4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION? In Short: We share information only with trusted service providers who help us operate the AutoSolve application, process subscriptions, and deliver AI-powered diagnostic features. We do not sell personal information, share data with advertisers, or use any third-party advertising or tracking networks. Service Providers We may share your personal information with the following service providers strictly for operational purposes: ⸻ RevenueCat (Subscription and Purchase Processing) We use RevenueCat to manage subscription purchases, verify entitlements, and maintain your access to premium features. RevenueCat processes: • Purchase receipts • Subscription status • Device identifiers • Limited transaction metadata This information is used solely to verify your subscription and manage billing-related functionality. ⸻ OpenAI (AI Processing for Diagnostic Features) When you use AutoSolve’s AI-driven diagnostic tools, the information you enter—including vehicle details, error codes, symptoms, and repair context—may be securely transmitted to OpenAI to generate diagnostic recommendations. OpenAI processes your data only to return results and does not use your information to train public models. ⸻ Apple System Services (Crash Logs & Performance Analytics) We may receive anonymized crash reports, device information, and performance analytics collected through Apple’s system-level services. This information is used solely to troubleshoot issues, improve stability, and ensure app performance. ⸻ Our Backend Services (if applicable) If parts of the AutoSolve service require communication with our servers—for example, storing anonymized repair outcomes or delivering improved diagnostic features—we may process: • Diagnostic trouble codes • Vehicle information • Non-sensitive account data • Interaction logs necessary for functionality This information is used only to provide and maintain the core functionality of the app. ⸻ Legal Requirements We may disclose information if required to: • Comply with applicable laws or regulations • Respond to lawful governmental or judicial requests • Protect the safety, rights, or property of users or our company ⸻ What We Do NOT Do We do not: • Share information with advertisers • Display offer walls • Sell personal information • Track users across apps or websites • Share any data for marketing purposes with third parties 5. DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS? In Short: Yes. AutoSolve provides diagnostic features powered by artificial intelligence technologies. These features operate by securely transmitting specific user-provided information to third-party AI service providers, including OpenAI, for the sole purpose of generating automotive diagnostic recommendations. ⸻ Use of AI Technologies AutoSolve uses AI functionality to analyze vehicle details, Diagnostic Trouble Codes (DTCs), and described automotive symptoms. To provide these features, the information you submit may be processed by third-party AI providers in real time. The types of information that may be sent to AI service providers include: • Vehicle details (such as year, make, model) • Diagnostic Trouble Codes (DTCs) • Descriptions of symptoms or mechanical issues • Context necessary to generate a diagnostic result We do not send sensitive personal information to AI providers. ⸻ AI Service Providers (including OpenAI) We provide our AI-powered features through secure API integrations with third-party AI service providers, such as OpenAI. These providers process only the information necessary to generate the requested diagnostic output. OpenAI does not: • Use your data to train publicly available models • Retain your data longer than necessary to provide the API response • Use your information for advertising or marketing purposes All transmissions to AI service providers occur using encrypted channels. ⸻ Purpose of AI Processing AI processing is used exclusively to: • Generate diagnostic recommendations • Improve accuracy of repair suggestions • Provide step-by-step troubleshooting guidance • Enhance your in-app experience Your data is not used for unrelated purposes. ⸻ User Responsibilities By using the AI features in AutoSolve, you agree: • Not to input sensitive personal information • To use the AI tools only for lawful purposes • To comply with the terms of this Privacy Notice and any applicable policies of AI service providers ⸻ Security of AI Processing All personal information processed using AI technologies is handled in accordance with this Privacy Notice and subject to strict confidentiality and security safeguards. We work only with service providers who maintain appropriate data protection standards. 6. HOW LONG DO WE KEEP YOUR INFORMATION? In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law. We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than six (6) months past the start of the idle period of the user's account. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible. 7. HOW DO WE KEEP YOUR INFORMATION SAFE? In Short: We aim to protect your personal information through a system of organizational and technical security measures. We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment. 8. DO WE COLLECT INFORMATION FROM MINORS? In Short: We do not knowingly collect data from or market to children under 18 years of age or the equivalent age as specified by law in your jurisdiction. We do not knowingly collect, solicit data from, or market to children under 18 years of age or the equivalent age as specified by law in your jurisdiction, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or the equivalent age as specified by law in your jurisdiction or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age or the equivalent age as specified by law in your jurisdiction has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18 or the equivalent age as specified by law in your jurisdiction, please contact us at Brandon@vyntechs.com. 9. WHAT ARE YOUR PRIVACY RIGHTS? In Short: Depending on your state of residence in the US or in some regions, such as the European Economic Area (EEA), United Kingdom (UK), Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time, depending on your country, province, or state of residence. In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. If a decision that produces legal or similarly significant effects is made solely by automated means, we will inform you, explain the main factors, and offer a simple way to request human review. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below. We will consider and act upon any request in accordance with applicable data protection laws. If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority. If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner. Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below or updating your preferences. However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent. Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes. Account Information If you would at any time like to review or change the information in your account or terminate your account, you can: * Contact us using the contact information provided. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements. If you have questions or comments about your privacy rights, you may email us at Brandon@vyntechs.com. 10. CONTROLS FOR DO-NOT-TRACK FEATURES Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice. California law requires us to let you know how we respond to web browser DNT signals. Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time. 11. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS? In Short: Certain U.S. states provide residents with privacy rights regarding their personal information. These rights may include the ability to access, correct, delete, or obtain a copy of your personal information, as well as the right to opt out of certain types of data processing. Categories of Personal Information We Have Collected (Past 12 Months) The categories of personal information we have collected from users in the United States within the past twelve (12) months include: Category A. Identifiers Examples: Name, email address, device identifiers, subscription identifiers Collected: YES Category B. Personal Information (California Customer Records category) Examples: Name, contact information (limited to name and email) Collected: YES Category C. Protected Classification Characteristics Examples: Gender, age, race, ethnicity Collected: NO Category D. Commercial Information Examples: Purchase history, subscription status, transaction metadata (via RevenueCat) Collected: YES Category E. Biometric Information Examples: Fingerprints, voiceprints Collected: NO Category F. Internet or Network Activity Examples: App usage data, interactions with diagnostic features, crash reports (via Apple) Collected: YES Category G. Geolocation Data Examples: Precise device location Collected: NO Category H. Sensory Data Examples: Audio or video recordings Collected: NO Category I. Professional or Employment Information Examples: Job history, qualifications Collected: NO Category J. Education Information Examples: Student records Collected: NO Category K. Inferences Examples: Profiles or predictions about behavior Collected: NO Category L. Sensitive Personal Information Examples: Government IDs, financial numbers Collected: NO We may also collect personal information when you contact customer support or voluntarily provide diagnostic context through the AutoSolve application. Sources of Personal Information We collect personal information directly from you, through your use of the AutoSolve application, and through essential service providers such as RevenueCat (subscription validation) and Apple (system crash analytics). How We Use and Share Personal Information We use your personal information to deliver and improve AutoSolve, generate AI-powered diagnostic recommendations, manage subscriptions, troubleshoot issues, and ensure security. We share personal information only with: - RevenueCat (for subscription and purchase validation) - OpenAI (for AI-based diagnostic processing) - Apple (for system crash and performance analytics) - Our backend service providers (for core app functionality) We do not sell personal information. We do not share personal information with advertisers. Your Privacy Rights Depending on your state of residence, your rights may include: - Right to know whether we process your personal information - Right to access your personal information - Right to correct inaccuracies - Right to request deletion - Right to obtain a portable copy of your data - Right to non-discrimination for exercising your rights - Right to opt out of: • targeted advertising (not applicable; we do not engage in it) • sale or sharing of personal data (we do not sell or share data) • profiling that produces legal or significant effects How to Exercise Your Rights You may exercise your rights by contacting us at: Email: Brandon@vyntechs.com Online: Forgesights.com/AutoSolve/Privacy Authorized Agents Where permitted by law, you may authorize an agent to submit a request on your behalf. We may require proof of authorization and identity verification. Request Verification We may request additional information to verify your identity before processing any privacy request. Verification is used only for security and fraud-prevention purposes. Appeals If we deny a privacy-related request, you may appeal by contacting: Brandon@vyntechs.com If your appeal is denied, you may have the right to contact your state's Attorney General. 12. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS? In Short: You may have additional rights based on the country you reside in. Australia and New Zealand We collect and process your personal information under the obligations and conditions set by Australia's Privacy Act 1988 and New Zealand's Privacy Act 2020 (Privacy Act). This Privacy Notice satisfies the notice requirements defined in both Privacy Acts, in particular: what personal information we collect from you, from which sources, for which purposes, and other recipients of your personal information. If you do not wish to provide the personal information necessary to fulfill their applicable purpose, it may affect our ability to provide our services, in particular: * offer you the products or services that you want * respond to or help with your requests * manage your account with us * confirm your identity and protect your account At any time, you have the right to request access to or correction of your personal information. You can make such a request by contacting us by using the contact details provided in the section "HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?" If you believe we are unlawfully processing your personal information, you have the right to submit a complaint about a breach of the Australian Privacy Principles to the Office of the Australian Information Commissioner and a breach of New Zealand's Privacy Principles to the Office of New Zealand Privacy Commissioner. Republic of South Africa At any time, you have the right to request access to or correction of your personal information. You can make such a request by contacting us by using the contact details provided in the section "HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?" If you are unsatisfied with the manner in which we address any complaint with regard to our processing of personal information, you can contact the office of the regulator, the details of which are: The Information Regulator (South Africa) General enquiries: enquiries@inforegulator.org.za Complaints (complete POPIA/PAIA form 5): PAIAComplaints@inforegulator.org.za & POPIAComplaints@inforegulator.org.za 13. DO WE MAKE UPDATES TO THIS NOTICE? In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws. We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Revised" date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information. 14. HOW CAN YOU CONTACT US ABOUT THIS NOTICE? If you have questions or comments about this notice, you may email us at Brandon@vyntechs.com or contact us by post at: Vyntechs 423 bellevue dr cleburne, TX 76033 United States 15. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU? Based on the applicable laws of your country or state of residence in the US, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please visit: Forgesights.com/AutoSolve/Privacy.